Quick answer: After booking, Viator emails you a confirmation and adds the booking to the Bookings tab of the app; the voucher there — with a booking reference starting “BR-”, the operator’s name and phone, and the meeting point — is what you show. For most tours a mobile voucher on your phone is accepted. A minority of attraction tickets, transfers and events require a printed voucher, and the listing plus the confirmation say so in the “Voucher info” line. Bring photo ID matching the lead traveller’s name; some attractions check it.
Related: Mobile Tickets vs Printed Vouchers: What Attractions Accept (2026)
Where Your Voucher Lives
Three places: the confirmation email (with a “View voucher” link and a PDF), the Bookings tab in the Viator app (works offline once loaded), and your Viator account online under Bookings. If you booked as a guest, use the “Find my booking” link in the email. Load the voucher in the app before you leave the hotel — old-town meeting points often have poor signal — and take a screenshot as a backup.
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Mobile Voucher vs Printed Voucher
Each listing states its voucher type. Mobile or paper accepted is the norm for guided tours: the guide checks the name and reference on your phone. Printed voucher required appears on some attraction tickets (where the operator must hand over a physical ticket), some airport transfers and some shows. Ignore it and you may be turned away, so read the “Voucher info” line before you travel; hotels will usually print a page for you. A third type, e-ticket, is a barcode you scan directly at the attraction gate — no exchange desk.
What to Show — and to Whom
At a tour meeting point, show the voucher to the guide or operator staff, who will tick you off a list; the reference number and lead traveller name are what they match. At an attraction with an e-ticket, scan the barcode at the gate. For tours where the operator exchanges the voucher for a physical ticket (common at the Vatican, Colosseum, Alhambra), arrive at the operator’s meeting point — not the attraction entrance — at the stated time; the exchange takes a few minutes and is why operators ask you to arrive 15 minutes early.
Names and ID
Vouchers carry the lead traveller’s name. Attractions that issue named tickets (many in Italy and Spain) check photo ID against them and may refuse mismatches, so book in the name on your passport or driving licence. Reduced tickets for children, students, seniors or EU residents require proof of eligibility at the gate — a child with no ID may be charged the adult rate. If you need to change the lead name after booking, contact the operator through the voucher’s phone number or Viator support as early as possible.
If the Voucher Won’t Load
Use the screenshot or the PDF from the email. If you have neither and no signal, ask the guide to look you up by name and booking reference (write the BR- number down when you book). Operators have the manifest; the voucher is a convenience, not the contract. If an attraction gate needs a barcode and your phone has died, the operator’s staff or Viator support can usually resend or reissue — call rather than queue.
Pickup Tours
For tours with hotel pickup the voucher shows the pickup time and often a reconfirmation instruction (“call 24 hours before to confirm pickup”). Do it; it is the single most common cause of missed tours. Pickup windows can be 15–30 minutes wide. Wait in the lobby, not your room, and have the operator’s number ready. If nobody arrives 15 minutes after the window, call the operator, then Viator.
Multi-Day and Multi-Person Bookings
One voucher covers everyone in the booking; only the lead traveller needs to show it, but everyone should be present at check-in. Multi-day tours may issue additional documents from the operator (itinerary, hotel list) by email after booking — check your spam folder a week before departure.
Common Mistakes
Going to the attraction entrance instead of the operator’s meeting point. Arriving on time rather than 15 minutes early for voucher exchanges. Not reconfirming a pickup. Booking a reduced ticket for someone without proof of eligibility. Relying on live data at a meeting point with no signal. And not checking the “Voucher info” line — the one that says “printed voucher required”. Each is avoidable with a two-minute read of the voucher the night before.
New to Viator? Read how Viator works and the cancellation policy. Planning Italy? See our picks for Florence, Pisa and Cinque Terre.
Frequently Asked Questions
Do I need to print my Viator voucher?
Only if the listing says “Printed voucher required”. Most tours accept the mobile voucher in the Viator app or the PDF from your confirmation email.
Where is my Viator voucher?
In the Bookings tab of the Viator app, in your confirmation email (“View voucher” and PDF), and under Bookings in your online account.
Does the Viator voucher work offline?
Yes, once the booking has loaded in the app. Take a screenshot too in case the app is closed or your phone restarts.
What ID do I need for a Viator tour?
Photo ID for the lead traveller is often checked, especially at attractions issuing named tickets. Reduced tickets (child, student, senior, EU resident) require proof of eligibility.
I can’t find my booking in the app — what now?
Sign in with the exact email used to book, or use “Find my booking” in the confirmation email. If it still doesn’t appear, contact Viator support with your BR- reference.
Can the operator look me up without the voucher?
Yes. Operators have a manifest with names and booking references. Knowing your BR- number makes it quick.
Kratos Review is reader-supported. We may earn a commission when you book through links on this page, at no extra cost to you. Prices and policies were checked on 28 September 2026 and can change.
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